One of North America’s fastest travel management companies, Direct Travel announced that it has formed a partnership with Service Technologies, Inc., a travel technology startup that automatically gets compensation for travelers in the event of flight disruptions or hotel room rate drops
Clients of Direct Travel would now receive Service’s automated and “automated and proprietary flight monitoring technology”. If there is a delay r cancellation of a flight, Service will work to secure compensation in form of cash vouchers, or miles.
“It’s our commitment to our clients to continuously source innovative travel technology solutions that uncover alternative savings opportunities and go beyond traditional methods,” said Darryl Hoover, Chief Technology Officer at Direct Travel. “As we continue to see a shift in the travel industry toward a better traveler experience, a partnership with Service shows that we value our traveler’s time and can now offer the opportunity to be compensated as such.”
“Travelers want to feel taken care of by the airline, especially in the event of a flight disruption. Our goal is to save travelers time and money wherever possible, while helping airlines and hotel chains engender loyalty.” said Michael Schneider, CEO and Founder of Service. “Direct Travel shares our customer-centric philosophy, and getting their customers and travelers the compensation, they deserve in the most seamless way possible only improves the traveler experience.”
Records show that Service saves the average frequent traveler over $300 each year. They also help airlines and hotel chains retain their most valued customers. It is the only company allowed to secure flight compensation for travel disruptions on both U.S. domestic flights and EU flights under Europe’s EC 261 law.
